* BEST Craft Organizer items are shipped directly from the manufacturer, either in Canada or United States depending where you live. Shipping prices are INCLUDED in the listed price.

Can I pick up my order?

Of course!! Local pickups can be arranged. When you get to the shipping section of the checkout, choose the appropriate option. Contact us to arrange a time for your pick-up. We prefer your cart be paid for BEFORE pick-up, but we do accept cash.

Do I need exact change if I am picking up my order?

No, you do not need exact change if you are picking up your order. We do have change available.

Can I shop in-house?

Yes, we allow in-house shopping. We are pretty flexible but we do require a bit of notice :) PLEASE DO NOT just "drop-in".

How can I pay when shopping in-house?

We accept cash and you can have access to your online banking to use INTERAC or PayPal; BUT please make sure you have a PayPal account set up BEFORE arriving if this is your method of payment

What is the EASIEST way to shop in-house?

For the most part, I would recommend looking around our website to get a feel for what you want or want to look at in person. You can print your shopping cart (without paying if you like) and bring it with you. I can help you find what you are looking for, since our shopping area is a small warehouse-type situation.

What if I want to return my product?

First contact us to discuss your reasons. You are responsible for any charges incurred. Items must not be opened, damaged, and must be in original packaging. If, however, you are wanting to return your BEST Scrapbook Shelf product, we must contact BEST to discuss your options.

What if my package was damaged or lost during shipping?

If your product was damaged or lost during shipping, you are possibly covered for a replacement or money back via Canada Post. It is Canada Post's final decision whether or not you will be compensated. If you did not choose insurance, extra insurance or an option that had coverage, it is your loss. No exceptions. Choosing Expedited Parcel includes up to Can$100 insurance. If, however, your BEST Scrapbook Shelf product was damaged, lost or missing pieces, please contact us and we will contact BEST on your behalf.

Do you ship to other countries besides Canada?

Absolutely! We ship worldwide and the shipping insurance is the same.

Can I have my smaller, lighter items mailed in the regular mail?

Absolutely! Please remember, however, that there is no insurance when using this option. If your package is lost, stolen or damaged, it is not replaceable or refundable by Treasured Memories Canada nor Canada Post. If you would like to use this option, please choose the correct option at checkout. Unfortunately the Canada Post Shipping module on our site does not recognize letter sizes. As a result, we must process these parcels individually ourselves. When we calculate the postal rate, we will invoice you the amount via PayPal. Once we receive the payment, we will mail your order.

Why can't I have 12x12 papers mailed to me in the regular mail?

Please note that 12x12 papers DO NOT qualify for the regular mail option. Unfortunately the size is too large and Canada Post will not accept it as an envelope. We must use a box to ship papers and cardstock; therefore, you may as well stock up on items and let us pay your shipping!

Posted below are the current Canada Post various Letter rates:

Postal Prices 2011 Effective January 16, 2012

Lettermail / Standard Lettermail / Non-standard / Oversize Lettermail

Canada:

Up to 400g ~ $3.50

Letter-Post / Standard Letter-Post / Non-standard / Oversize Letter-Post

U.S.A:

Up to 30g ~ $1.05

Over 30g up to 50g ~ $1.29

Up to 100g ~ $2.10

Over 100g up to 200g ~ $3.70

Over 200g up to 500g ~ $7.40

Letter-Post / Standard Letter-Post / Non-standard / Oversize Letter-Post

International:

Up to 30g ~ $1.80

Over 30g up to 50g ~ $2.58

Up to 100g ~ $4.20

Over 100g up to 200g ~ $7.40

Over 200g up to 500g ~ $14.80

Treasured Memories Canada may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, Treasured Memories Canada will post a notice advising of such change at the beginning of this Policy and on this sites home page for 30 days. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.

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