| This Shipping & Returns Policy of www.treasuredmemoriescanada.com has been posted and is effective as of March 31, 2009.
At Treasured Memories Canada we want you to enjoy your shopping experience; and occasionally that may require a return. We hope this policy will give you the information required. Please do not hesitate to call us with any questions, comments or concerns.
Can I pick up my order?
Sure!! Local pickups can be arranged. When you get to the shipping section of the checkout, choose the appropriate option. Contact us to arrange a time for your pick-up. All orders MUST be paid prior to pick-up.
Can you meet me or deliver my order instead of going through Canada Post?
Sorry but no, we do not deliver.
What if I want to return my product?
First contact us to discuss your reasons. You are responsible for any charges incurred. Items must not be opened, damaged, and must be in original packaging. If, however, you are wanting to return your BEST Scrapbook Shelf product, we must contact BEST to discuss your options.
What if my package was damaged or lost during shipping?
If your product was damaged or lost during shipping, you are possibly covered for a replacement or money back via Canada Post. It is Canada Post's final decision whether or not you will be compensated. If you did not choose insurance, extra insurance or an option that had coverage, it is your loss. No exceptions. Choosing Expedited Parcel includes up to Can$100 insurance. If, however, your BEST Scrapbook Shelf product was damaged, lost or missing pieces, please contact us and we will contact BEST on your behalf.
Do you ship to other countries besides Canada?
Absolutely! We ship worldwide and the shipping insurance is the same.
Can I have my smaller, lighter items mailed in the regular mail?
Absolutely! Please remember, however, that there is no insurance when using this option. If your package is lost, stolen or damaged, it is not replaceable or refundable by Treasured Memories Canada nor Canada Post. If you would like to use this option, please choose the correct option at checkout. Unfortunately the Canada Post Shipping module on our site does not recognize letter sizes. As a result, we must process these parcels individually ourselves. When we calculate the postal rate, we will invoice you the amount via PayPal. Once we receive the payment, we will mail your order.
Why can't I have 12x12 papers mailed to me in the regular mail?
Please note that 12x12 papers DO NOT qualify for the regular mail option. Unfortunately the size is too large and Canada Post will not accept it as an envelope. We must use a box to ship papers and cardstock; therefore, you may as well stock up on items because the box shipping price will not change much!
Posted below are the current Canada Post various Letter rates:
Postal Prices 2010 Effective January 11, 2010
Lettermail / Standard Lettermail / Non-standard / Oversize Lettermail
Canada:
Up to 30g ~ $0.57
Over 30g up to 50g ~ $1.00
Up to 100g ~ $1.22
Over 100g up to 200g ~ $2.00
Over 200g up to 300g ~ $2.75
Over 300g up to 400g ~ $3.00
Over 400g up to 500g ~ $3.25
Letter-Post / Standard Letter-Post / Non-standard / Oversize Letter-Post
U.S.A:
Up to 30g ~ $1.00
Over 30g up to 50g ~ $1.22
Up to 100g ~ $2.00
Over 100g up to 200g ~ $3.50
Over 200g up to 500g ~ $7.00
Letter-Post / Standard Letter-Post / Non-standard / Oversize Letter-Post
International:
Up to 30g ~ $1.70
Over 30g up to 50g ~ $2.44
Up to 100g ~ $4.00
Over 100g up to 200g ~ $7.00
Over 200g up to 500g ~ $14.00
Treasured Memories Canada may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, Treasued Memories Canada will post a notice advising of such change at the beginning of this Policy and on this sites home page for 30 days. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.
Copyright © Treasured Memories Canada 2009. All rights reserved.
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