At Treasured Memories Canada we want you to enjoy your shopping experience; and occasionally that means you have some questions you want answered. We have put together a list of the most commonly asked questions. If you still do not have your answer, contact us and we will be happy to try to give you an answer!
What is the Customer Loyalty Program?
Each member who creates an account is automatically entered into the Customer Loyalty Program (effective May 22, 2011). Each month (every 31 days) you can earn up to 5%, 7%, 10%, 12% & 15% off your purchases. Your total purchases in each month are cumulative and when you reach each level $100, $200, $300, $400 & $500 you will receive a further discount. INCLUDES BEST Craft Organizers, special orders, gift certificates, clearance items & sales. This discount is NOT applied to taxes or shipping. ** REMEMBER: We will also pay your shipping when you spend over $100!! That works out to a lot of savings!!
What are your Shipping Rates? ~
Click Here for our Shipping & Returns Policy.
Can I pick up my order?
Of course!! Local pickups can be arranged. When you get to the shipping section of the checkout, choose the appropriate option. Contact us to arrange a time for your pick-up. We prefer your cart be paid for BEFORE pick-up, but we do accept Visa, MasterCard or cash upon pickup. Please let us know which method of payment you will be doing at checkout.
Do you deliver?
Yes, I will deliver PAID orders within the Kamloops and surrounding areas. You will be charged 50¢ per kilometer. The mileage will be figured out from Google Maps and charged prior to delivery.
Do I HAVE to create an account and shop online if I want to pick it up locally?
No, you do NOT HAVE to create an account or shop online if you want to pick up your order locally. The benefits of having an account is to be eligible for the Customer Loyalty Program, for you to keep track of your orders, get updates on your favourite items, etc. However, if you want to pay with Visa, MasterCard or cash when you pick up your order, without creating an account you can email us your order and arrange for a pick-up time.
Do I need exact change if I am picking up my order?
No, you do not need exact change if you are picking up your order. We do have change available.
Can I shop in-house?
We prefer you to shop online & it is easier to do so online since we are not set up appropriately; however, we understand some things are best seen in person. Contact us to make arrangements if you wish to shop in person.
How can I pay when shopping in-house?
We accept Visa, MasterCard, cash and you can have access to your online banking to use eTransfer (INTERAC) or PayPal. You DO NOT need a PayPal account in order to use PayPal!
What is the EASIEST way to shop in-house?
For the most part, I would recommend looking around our website to get a feel for what you want or want to look at in person. You can print your shopping cart (without paying if you like) and bring it with you. I can help you find what you are looking for, since our shopping area is a small warehouse-type situation.
What methods of payment do you accept?
If you are shopping online we accept Visa, MasterCard, Interac Money Transfer payments through your CANADIAN bank or financial institution, PayPal (no account necessary), cheque & money order. If you are picking up your order you can either pay up front online (preferred) or pay with Visa, MasterCard or cash on pick-up. If you are shopping in-house you can have access to a computer to either pay via PayPal, Interac, Visa, MasterCard or cash. No cheques are accepted when shopping in-house; the reason for this is the cheque must clear before we let the purchase go.
What is INTERAC Money Transfer?
Interac Money Transfer allows you to send money through your Canadian Online Banking. Choose from one of your accounts, a credit line or credit card. It is easier than cheques, more secure than cash, and costs less than bank drafts (in some cases it is FREE). No need for stamps, envelopes or mailboxes. Click here to see about the Interac Email Money Transfers at Royal Bank of Canada.
How do I use the INTERAC Money Transfer option?
Using the INTERAC Money Transfer option is simple. All you need is our name and email address. We give you the information during the checkout process. You complete the checkout process and you will receive notice that your order is processing. Sign in to your online banking and select INTERAC Money Transfer (or whatever name your bank calls it). Follow the instructions, using the contact information from the checkout. You will need to select a secret password in order for Treasured Memories Canada to accept your payment. Please either give this password at time of purchase in the comments section, at time of your payment, or after payment by using the contact us form. We may contact you either via email or phone if we do not receive the password within 24 hours.
What is PayPal?
PayPal is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Click here to see how PayPal works or to set up an account. You do NOT need a PayPal account to pay with a credit card or debit card in PayPal.
What if I want to return my product?
First contact us to discuss your reasons. You are responsible for any charges incurred. Items must not be opened, damaged, and must be in original packaging. If, however, you are wanting to return your BEST Scrapbook Shelf product, we must contact BEST to discuss your options.
What if my package was damaged or lost during shipping?
If your product was damaged or lost during shipping, you are possibly covered for a replacement or money back via Canada Post. Please contact us and we will work with Canada Post on your behalf. It is Canada Post's final decision whether or not you will be compensated. If you did not choose insurance, extra insurance or an option that had coverage, it is your loss. No exceptions. Choosing Expedited Parcel includes up to Can$100 insurance. If, however, your BEST Scrapbook Shelf product was damaged, lost or missing pieces, please contact us and we will contact BEST on your behalf.
Do you ship to other countries besides Canada?
Absolutely! We ship worldwide and the shipping insurance is the same. Please note that some items may not qualify for shipping to other countries, such as BEST Craft Organizer. If you are unsure, please contact us.
Can I have my smaller, lighter items mailed in the regular mail?
Absolutely! Please remember, however, that there is no insurance when using this option. If your package is lost, stolen or damaged, it is not replaceable or refundable by Treasured Memories Canada nor Canada Post. If you would like to use this option, please choose the correct option at checkout. Unfortunately the Canada Post Shipping module on our site does not recognize letter sizes. As a result, we must process these parcels individually ourselves. When we calculate the postal rate, we will invoice you the amount via your chosen payment option. Once we receive the payment, we will mail your order.
Why can't I have 12x12 papers mailed to me in the regular mail?
Please note that 12x12 papers DO NOT qualify for the regular mail option. Unfortunately the size is too large and Canada Post will not accept it as an envelope. We must use a box to ship papers and cardstock; therefore, you may as well stock up on items and let us pay your shipping!